The way businesses communicate with their clients has a direct impact on business prospects. It's vital for every company to stay up to date with the different methods of contact available. There are now many software solutions that have been developed to reflect and enhance modern communication, one of these is called Live Chat.
Live Chat software can be extremely for any organization. It allows customers to place a call to without using a telephone. This software uses Voice over Internet Protocol (VoIP) technology to transfer customers' calls to the available agents. The agent who receives the call also receives other details such as a customer's IP address and the URL of the webpage the client is viewing. All of this information makes it much easier for agents to handle customer calls.
The best part about Live Chat is that, since it does not require the use a telephone, you can handle many conversations at the same time. In addition, the development of 3G (3rd generation mobile telecommunications) allows you to integrate video. This way, you can interact with your customers using video as well.
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